- Orders that contain only over the counter items will be fulfilled immediately.
- Orders that contain prescription items that have already been approved by your vet will be fulfilled immediately.
- If there are items in your order awaiting a prescription from your vet, we will contact your vet directly and your entire order will be on hold until all prescriptions are approved by your vet.
- If a delay occurs with an item on your order due to a prescription clarification or stock outage, our customer support team will contact you as soon as possible.
|Shipping Rates ||Expedited ||Second Day ||Next Day |
|One Time Only Orders ||FREE ||$14.95 ||$19.95 |
|Animal Food ||Ground || || |
|One Time Only Orders ||$14.95 |
|AutoShip Orders ||FREE |
|AutoShip Orders ||Expedited ||Second Day ||Next Day |
|Compounded Medications ||N/A ||FREE ||$14.95 |
|Temperature Sensitive ||N/A ||$14.95 ||$19.95 |
|All Other ||FREE ||$14.95 ||$19.95 |
For your convenience we offer an AutoShip subscription option for many of our products. By clicking the AutoShip option, you will receive additional shipments of the product at the schedule of your choice. Before we process subsequent orders, you will automatically receive a reminder email, seven (7) days before your order is placed. AutoShip product will be charged at the price of that item on our site at the time your order is processed, or lower, plus applicable shipping charges and tax, if any. AutoShip items will be billed to the payment method we have on file for you. Your subscription will remain in effect until you cancel it, or VFC cancels the offer. AutoShip subscriptions are subject to these Terms of Service.
And now for the fine details:
- Shipments to Alaska and Hawaii are excluded from Free Shipping promotions.
- Some heavier products will be charged a $9.95 surcharge.
- Prescriptions items require approval from your veterinarian before we can process and ship your order.
- Compounded Medications are formulated specially for each patient and may require 1-2 business days to prepare after veterinarian approval. First compound orders are eligible for free second-day and discounted next day shipping.
- Temperature sensitive and short shelf-life products of 30 days or less must ship next-day or second-day and the above charges will apply.
- AutoShip - Temperature sensitive and short shelf-life refills will automatically ship second-day and the above second-day charges will apply. Non-temperature sensitive refills, if expedited on the first order, will automatically ship standard on refills.
- Refrigerated Items require special precautions to be shipped - so they stay cold. Your order will be sent out as an express delivery, but will not be shipped from our facilities if the package will be delayed due to a weekend or holiday. Shipment will be sent on the following business day.
- Restricted shipping items also require special precautions when shipping. These products cannot travel in the air and will be sent by ground delivery service. Please allow additional time for delivery. * Restricted items are ORM-D, meaning they either have a chemical that is not stable in the air, such as alcohol or are an aerosol product that must travel via ground only.
- Controlled medications require an adult signature from someone over 21 years of age upon delivery.
- PO Box delivery is available for expedited shipping under one pound and for all expedited 3-5 day shipping options. Please always put a physical shipping address in the second address line when entering a PO Box.
- All next day and second-day shipping options require a physical address.
- Shipping rates are subject to change at any time.
- Orders over $500.00 will require a signature upon delivery.